24 Seconds
That’s how short the average hold time was for members calling the Texas REALTORS® Legal Hotline since it switched to a “live” format on January 7, 2019. Prior to that time, members who called the hotline left a phone number for a return call later that day.
Staff attorneys dedicated to answering members’ legal questions field more than 1,000 calls per month. Though attorneys cannot give legal advice regarding specific transactions or factual situations, members can receive information from a general perspective on regulations, contracts, agency, brokerage, closings, and more.
All members receive access to the hotline, which is staffed from 9 a.m. -4 p.m., Central time, Monday through Friday, excluding holidays. The Designated REALTOR® for the caller’s office will be notified by email of the call.
To access the Texas REALTORS® Legal Hotline, call 512-480-8200. An attorney will be with you shortly.
Bravo. You are absolutely correct. Response time is fantastic.
I’ve used the hotline multiple times in the past year and the response has been fantastic and very useful.
In an industry where there are so many time sensitivities, it is crucial that we are able to get questions answered quickly. I love the response time and wholeheartedly appreciate this added benefit!
Legal Hot Line has always been one of the best parts of TAR. Keep up the good work!